Service Level Agreements
Seamlessly measure the performance of your service providers using our SMART SLA (Service Level Agreement) module.
Transform from resource-based maintenance to performance-based maintenance by following industry standard SLA configuration.
Key features :
- Create Contract, Location, Building & Spot specific SLA’s.
- Create Response by , Contain by & Fix by timings against various priorities.
- Create SLA’s by workorder type (Service Requests, Complaints) & Nature of compaints.
- Set business rules for emergency complaints.
- Set monthly targets by workorder type (PPM, service requests, complaints etc…)
- Define maximum dats to closed a Preventive maintenance workorders.
- Create Contract specific KPI’ reports.
- Set workflow for SLA change approval for a specific workorder, incase if the service provider is not able to meet the SLA timings as agreed. Once approved the timings are applied to the workorder.