Search for services

View Service Scope

Book Order

Acknowledge Completed works

Feedback

One time Services (and) AMC Contracts

Customer Registration

Payments (by cash / Online

Track Requests

Language (English, Arabic)

Advertisements

Notifications

Maps

Helpdesk

• Create Multiple Main & Sub Services (Example: Pest Control, Home Maid, Air Conditioning etc…..)
• Enter price range for each services offered. Few services can be mentioned with text as “price will be decided post inspection”
• Set out one time call out fee. If the order is confirmed the call out fee will not be applicable. If order is rejected call out fee will be considered as payable by requester/consumer.
• Community based pricing
• Option to create one time order (or) Annual maintenance contract
• Create users and map skill sets
• Receive, Acknowledge and assign, re assign service requests
• View nearby technicians during the assignment
• Monitor Technician Schedules, Calendars and Movement (GIS)
• Create and submit quotations
• Manage and monitor Requesters
• Helpdesk - Receive, register complaints against delivered one time and ongoing AMC contract
• Set helpdesk policies by category
• Set offers and discount coupons
• Manage & monitor feedback from requester/consumer once job is completed
• Advertisement creation
• Automated Email & SMS services interface for notifications
  • Request Submission
  • Acknowledgement of requests
  • Technician Assignment Notifications
  • Quotation Submission
  • Work Order Completion
  • Invoice
• Track payment collections.
• Set up material master
• Generate PPM workorder from AMC contracts
• Automated code and processing Service Request, service contract (One time & AMC), Work Orders, Quotation, Billing and Payment Vouchers
• Dashboards and Grid Reports

• Available in iOS & Android
• Guest User options
• OTP Options for “create account” for user registration
• Bilingual – English / Arabic
• Quotation Approval
• Tracking of requests and schedules
• Able to request for One Time and AMC services
• Call Back Options
• Pay Cash/Online (interface required for online)
• Multiple device login option for registered users
• Manage Billing Address
• Manage multiple address
• View FAQ’s, About, Terms & Conditions, Privacy policies
• Can always be logged- in for registered and guest users
• Option to take photo, schedule a specific date and timing slot
• Option to choose preferred Cleaner / Technician ( applicable for Cleaning Services Only)
• View and modify profile
• View history of services
• Request for Help / Register complaints for availed services
• Feedback

• Technician
• Option to accept or deny requests
• View location in google map
• Dashboard status
• Created Estimation and submit
• Collect Cash

• Subcontractor Creation
• Subcontractor Access
• Assign services to subcontractors
• Virtual AMC contract posting and signatures
• Property Manager Access – Property Owner & Tenant Relation definition
• Selection of multiple services (example – consumer able to submit A/C, Electrical requests together)
• Assignment to a Team ( Team Lead with Team Assistants)
• Hourly selection in the consumer app instead of time slots.