Home Maintenance App
Service based e-commerce products
Extend Your Maintenance Services Offering to the wider marketplace.
Package Includes
A 70% automated process with no back office intervention on creation of service contract, quotation, invoices and assignments
Consumer App
Consumer Web
Technician App
Back Office Web
Key Features
Total Home Care Solution – End to End Solution
Search for service
View Service scope
Customer registration
Book order
Onetime & AMC Contracts
Acknowledge completed works
Feedback
Payment (by cash/online)
Advertisement
Notification
Track Request
Language (English, Arabic)
Maps
Helpdesk & Support
PPM Workorders
Dashboards
Web Application – Back Office
Create Multiple Main & Sub Services (Example: Pest Control, Home Maid, Air Conditioning etc...)
Enter price range for each services offered. Few services can be mentioned with text as “price will be decided post inspection”.
Set out one time call out fee. If the order is confirmed the call out fee will not be applicable. If order is rejected call out fee will be considered as payable by requester/consumer.
Community based pricing.
Option to create one time order (or) Annual maintenance contract
Create users and map skill sets.
Receive, Acknowledge and assign, re assign service requests.
View nearby technicians during the assignment.
Monitor Technician Schedules, Calendars and Movement (GIS).
Create and submit quotations.
Manage and monitor Requesters.
Helpdesk - Receive, register complaints against delivered one time and ongoing AMC contract.
Set helpdesk policies by category.
Set offers and discount coupons.
Manage & monitor feedback from requester/consumer once job is completed.
Advertisement creation.
Automated Email & SMS services interface for notifications
- Request Submission
- Acknowledgement of requests
- Technician Assignment Notifications
- Quotation Submission
- Work Order Completion
- Invoice
Track payment collections.
Set up material master.
Generate PPM workorder from AMC contracts.
Automated code and processing Service Request, service contract (One time & AMC), Work Orders, Quotation, Billing and Payment Vouchers.
Dashboards and Grid Reports
Requester / Consumer App
Available in iOS & Android.
Guest User options.
OTP Options for “create account” for user registration.
Bilingual – English / Arabic.
Quotation Approval.
Tracking of requests and schedules.
Able to request for One Time and AMC services.
Call Back Options.
Pay Cash/Online (interface required for online).
Multiple device login option for registered users.
Manage Billing Address.
Manage Multiple Address.
View FAQ’s, About, Terms & Conditions, Privacy policies.
Can always be logged- in for registered and guest users.
Option to take photo, schedule a specific date and timing slot
Option to choose preferred Cleaner / Technician ( applicable for Cleaning Services Only).
View and modify profile.
View history of services.
Request for Help / Register complaints for availed services.
Feedback.
Technician App
Technician.
Option to accept or deny requests.
View location in google map.
Dashboard status.
Created Estimation and submit.
Collect cash.
Road Map for b2c Application
Subcontractor Creation.
Subcontractor Access.
Assign services to subcontractors.
Virtual AMC contract posting and signatures.
Property Manager Access – Property Owner & Tenant Relation definition.
Selection of multiple services (example – consumer able to submit A/C, Electrical requests together).
Assignment to a Team ( Team Lead with Team Assistants).
Hourly selection in the consumer app instead of time slots.